Excellence Manager
Istanbul
Job description
We are looking for an “Excellence Manager” to strengthen our Key Account Team. The ideal candidate will work closely with Key Account Managers and will help them by developing and presenting continuous improvement concepts from a customer excellence perspective.He/She will be responsible for assisting and supporting Key Account Managers with their business development, customer retention, sales system, report and follow-up activities.
Your tasks and responsibilities
1-Pre-sales :
– Customer research
– Sales material preparation
– Support identification /development of up-selling potential (e.g white board sessions)
– Identification / analysis of customer requirements (cross BU / global)
– Quote spot requests
– RFI response preparations
– Pre analysis of RFQ requirements (rate / surcharge specifics / T&Cs)
2-Sales :
– Constant synchronization between customer and pricing teams to assure tender requirements compliance
– RFQ preparation/ coordination / support / evaluation / initiation of corrective actions
– Customer requirements’ fulfillment check
– Solution / response material preparation
– Development / adjustment of SOPs
– Handover to operations support
3-After Sales :
– Development of SOPs
– Development of customer reports
– Re-pricing
– Troubleshooting / backup for KAM
4-Administrative :
– KN Intranet maintenance of account information
– Report requirements alignment with customer
– Development / maintenance account extranet page
Your skills and experience
- Deep knowledge of operational processes in air/ sea freight / Overland
- Minimum of 2 years experience in Logistic and forwarding industry – preferably in multinational companies
- Advanced knowledge of MS Office : Explorer, Outlook, Excel, Word, PowerPoint
- Familiar with creating/implementing continuous improvement concepts and change management experience
- Flexible in working time and willing to travel
- Fluent in English
- High degree of organizational skills and self-motivation
- Team Player
Good reasons to join
We are committed to deliver high quality solutions to our customers and are proud to be a strong leader in the logistics industry. We offer opportunities where you can grow your expertise, shape/optimize processes and apply/create innovative solution concepts. Join our Sales Team and provide successful impulses within the Kuehne + Nagel organization
Contact
Do you have any question?
Please contact [email protected]
Please note that CV’s only submitted through the KN Careers platform will be considered.
With over 69,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more >>
kncareers.com
Reference Number: req21503
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