Job Description:
- Leading reservation system projects such as Revenue Integrity, BIDT, myIdTravel, RM system integration, OAG and EMD) with related teams,
- Leading development team for the improvement of airline reservation and ticketing processes ( B2B and B2C direct channels),
- Managing airline reservation management department which supports call-centre, airport stations, travel agencies, GDS help desk department
- Develop road maps for reservation and ticketing systems to ensure the retirement of old technologies, while evaluating new enabling technologies to support the evolving business
- Implementing airline projects with all GDS partners ( Global Distribution Systems),
- Conducting cost analysis of each project,
- Being responsible all development and implementation process of reservation systems (KK PSS and Direct Sales Channels),
- Preparing presentations and training programs about reservation systems for related teams,
- Coordination development and implementation of codeshare and interline agreements on reservation and ticketing system,
- Testing all code-share and interline implementation in PSS and ticketing processes, IATCI and POS departure DCS messages and operation processes after the implementation in production systems
- Training revenue accounting, sales teams and potential customers about GDS direct ticketing solutions.
- Working closely with international relations, revenue accounting and fare audit departments in projects such as, interline and codeshare agreements, fare audit, BIDT
Qualifications:
- Bachelor’s degree in related area required,
- Master’s degree in Business or related area preferred,
- At least 10 years of experience in aviation field, and minimum 5 years of experience in team management,
- Strong knowledge of GDS and PSS is a must (Sabre, Amadeus and etc.)
- Understanding of booking/ticketing process is a must,
- Competent in team development, leadership and coaching,
- Experience of working in a multi-cultural environment and flexibility,
- Proficiency in English (written and spoken),
- Organizational and time management skills,
- Analytical thinking, result-oriented,
- Creative problem solving skills and ability to communicate effectively the needs and solutions
- Self-motivated with ability to drive and coordinate projects with development teams and related departments of the company
- A deep knowledge and passion for aviation sector,
- Able to travel locally & internationally,
