QR14925 – Sales Support Coordinator | Qatar Airways | Istanbul
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
Abour Your Job:As the Sales Support Coordinator you will support the Sales Manager from an office-base, responsible for managing and developing relationships with QR Customers. You will engage in the day to day work of the Sales Manager and interfacing with various other departments within QR, contributing to the maximisation of revenue to exceed targets. You will also keep the accounts and database updated for audit purposes.
Specific accountabilities include:
- Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls and formulating solutions with the Sales Manager
- Coordinating with the ACMs in the development of key account development plans
- Providing full administration support to the Sales Manager through head office, customer relations and marketing
- Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers to ensure QR maintains its profile and presence in the market
- Monitoring systems and key account intranets for content, QR presence and competitor activities
- Arranging the coordination of educational, trade fairs and forums as required by the Sales Manager
About You:The successful candidate you will need:
- Trade or vocational qualification combined with a strong job-related experience with a minimum of one year in a travel sales and marketing role.
- Excellent customer service skills and sound analytical capability to interpret revenue data.
- Sound commercial awareness and business acumen is required.
- PC literate, knowledge of MS Word, PowerPoint, Excel
- You will need to be fluent (written and spoken) in English to perform this role.
1. Resume / CV
2. CV
3. NOC (Qatar Airways Group Employees Only)
QR13727 – Senior Reservation and Ticketing Agent | Qatar Airways | Ankara
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management. You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will replay information to the customer and assist in finding the right itinerary for their needs. You will cancel and change reservations when customers request it. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
- Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
- Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
- Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
- Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
- Issuing tickets and quoting correct fares to passengers
- Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis
About You:To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience. Completion of the IATA Amadeus Certificate is an advantage. You will need excellent communication skills, through knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
You will need to be fluent (written and spoken) in English to perform this role.
1. Resume / CV
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